Re-Engagement Winback System
Bring back dormant customers automatically
Built for: Businesses with repeat service models (maintenance, subscriptions, seasonal)
Last updated: January 15, 2025
What It Does
- Identifies customers due for service
- Personalized outreach based on history
- Special offers for returning customers
- Tracks win-back conversion rate
- Respects opt-out preferences
How It Works
Dormancy Detection
System identifies customers past their typical service interval
Personalized Outreach
Customer receives SMS mentioning their last service
Conversation
AI handles questions and offers to schedule
Reactivation
Customer books and returns to active status
Integrations
Works seamlessly with the tools you already use.
Safety & Guardrails
Built with responsible AI principles. Here is what this system will and will not do.
Human Escalation
Complaints or negative responses immediately pause automation and alert team
Frequently Asked Questions
You set the threshold - typically 2x their normal service interval. A customer who usually comes every 6 months is dormant after 12.
Ready to see it in action?
Try the live demo and see how Re-Engagement Winback System can work for your business.