How quickly do reviews come in?

Most reviews are posted within 24 hours of the request. You can track all pending requests in your dashboard.

What if a customer complains?

Complaints are immediately routed to you privately so you can resolve them before they become public reviews.

Reviews & Reputation

Aireview Review Capture System

Turn happy customers into 5-star reviews automatically

Built for: Service businesses (HVAC, plumbing, contractors) who want more Google reviews

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Last updated: January 15, 2025

What It Does

Automated review requests after completed jobs
Smart timing based on customer sentiment
Direct links to Google review page
Negative feedback intercepted privately
Dashboard to track review growth

How It Works

Job Completed

System detects when a job is marked complete in your CRM

Sentiment Check

Sends a quick satisfaction check before requesting a review

Review Request

Happy customers receive a direct link to leave a Google review

Negative Intercept

Unhappy customers are routed to private feedback instead

Integrations

Works seamlessly with the tools you already use.

Aireview

Google Business Profile

GHL

SMS

Safety & Guardrails

Built with responsible AI principles. Here is what this system will and will not do.

Will not provide legal advice

Will not provide medical advice

Will not provide financial advice

Escalates to human when needed

Discloses automated nature

Will not generate fake reviews

Complies with review platform policies

Respects opt-out requests

Human Escalation

Negative sentiment or explicit complaint routes to business owner immediately

Frequently Asked Questions

No. We request reviews from all customers - we just time the request for when satisfaction is confirmed. Negative feedback is captured privately but not filtered from reviews.

Ready to see it in action?

Try the live demo and see how Aireview Review Capture System can work for your business.

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